Pre Orders

What is a Pre-Order?

A pre-order is a purchase of a garment that is not yet in inventory but will be created and fulfilled once your order is placed. This allows us to maintain our commitment to sustainable production practices and ensure each piece meets our exacting standards. Pre-orders are offered on:
  • Highly requested designs from sold-out collections
  • Exclusive limited-edition pieces
  • Custom or made-to-order garments
  • New seasonal collections prior to general availability

 

Production Timeline

Expected Production & Fulfillment: 3-10 Business Days
After your order is confirmed, our artisanal team begins crafting your garment. The exact timeline depends on the complexity of the design, current production volume, and any customization requests. You will receive updates via email and/or Whatsapp regarding your order status, and specific delivery dates are communicated through:
  • Product pages at the time of purchase
  • Our social media channels (@lamaestudios)
  • Direct email communication
  • WhatsApp updates upon request

 

Payment & Order Confirmation

We collect full payment at the time of pre-order purchase. This ensures we can begin production immediately and maintain the quality standards our customers expect. Your order is confirmed once payment is processed, and you will receive a confirmation email with your order details and expected production timeline.

Customization & Adjustments

We celebrate individuality. Before we begin production on your pre-order, you have the opportunity to request customizations at no additional cost:
  • Size adjustments (length, waist, sleeve length, etc.)
  • Design modifications (within scope of the original design)
  • Personalization requests
To request customizations, simply reach out to us via WhatsApp and our team will be delighted to assist you. We recommend contacting us as soon as possible after placing your order to ensure your requests are incorporated into production.

Returns & Refund Policy for Pre-Orders

Pre-ordered items are excluded from refunds due to their made-to-order nature. Each piece is created specifically for you from inception, making returns and refunds handled on a case-by-case basis.

Sizing & Length Issues
Should you experience any sizing or length-related concerns with your pre-ordered garment, we are committed to making it right at no cost to you. We will:
  • Assess the issue upon receipt
  • Provide a solution (alteration, remake, or exchange)
  • Cover all alteration costs
Please note: Return shipping costs are the responsibility of the customer.

Quality Assurance
Every pre-ordered garment undergoes rigorous quality control before shipment. If you receive your item and identify any defects in craftsmanship or materials, please contact us immediately via WhatsApp or email. 

Requesting a Refund
Once your pre-ordered garment has been fulfilled and shipped to you, refund requests are evaluated individually and are refunds are generally not accepted for the pre ordered items. Please note:
  • Refunds are not availabe for pre-ordered items we will assess each one case by case
  • Each request is assessed based on the condition of the garment and circumstances
  • If a refund is approved, the customer is responsible for return shipping costs
  • Refunds are processed within 30 days of receiving the returned item
To request a refund, please contact our customer service team via WhatsApp at WhatsApp  or email us with photos of the item and a detailed explanation.

Cancellations

Pre-order purchases cannot be cancelled once the order has been placed. This is because production begins immediately upon order confirmation, and each garment is created specifically for you.
However, we understand that circumstances change. If you have concerns about your order or need to discuss options, please reach out to us via WhatsApp at WhatsApp as soon as possible, and we will do our best to assist you.

Shipping & Delivery

Once your pre-ordered garment is complete and ready to ship, we will:
  • Notify you via email with tracking information
  • Ship your item using a reliable courier service
  • Provide you with tracking updates
Shipping costs are calculated at checkout and vary based on your location. International shipping is available for most regions.

Communication & Support

We are here to support you throughout your pre-order journey. For any questions, concerns, or requests, please contact us:
Our team typically responds within 24 hours during business hours.

Important Notes

  • Pre-order availability and timelines are subject to change based on production capacity
  • We reserve the right to update this policy with notice to customers
  • All pre-order purchases are final once confirmed
  • By placing a pre-order, you acknowledge and accept these terms

For further assistance or inquiries, please reach out to our customer service team at info@lamae-studios.com or send us direct messages on our Instagram or TikTok accounts @lamaestudios. We value your trust and thank you for choosing Lamaé Studios.