1. Processing Time:
   • Orders are processed within 1-3 business days after payment confirmation.
     
     
2. Shipping Methods:
   • We offer express shipping for domestic and international shipping.
   • Shipping rates and estimated delivery times will be calculated at checkout. And is shown as reference in the table below.

    

3. Order Tracking:
   • Once your order has been shipped, a confirmation email with tracking information will be sent to you via email, allowing you to monitor the delivery status.

    

4. International Shipping:
   • We currently offer express international shipping to select countries.
   • International shipping rates and delivery times vary based on the destination.

   • Any applicable fees, taxes, and duties are the sole responsibility of the customer. Tax and duty fees are defined at the destination and we can not provide any estimations yet.

5. GCC Shipping:
   
   • We currently offer express GCC shipping to:
     • Saudi Arabia
       
     • Kuwait
       
     • Bahrrain
     • Qatar
     • Oman

Important Notes:

The specified delivery times may vary depending on factors such as the time of year, holiday seasons, weekends, and during Ramadan.

International Shipping to High risk countires (Iraq, Palestina, Libya) Will have an extra surcharge of AED45.

At Lamaé Studios, we are committed to ensuring your luxury pieces reach you safely. We understand that shipping issues can be stressful, and we have established the following protocols to handle lost or missing packages with fairness and transparency.

Customer Responsibility for Accuracy

Ensuring the accuracy of the shipping and delivery address is the customer's responsibility. Lamaé Studios cannot provide reimbursement or free replacements for packages delivered to an incorrect address provided by the customer at the time of purchase.

Lost Package Investigation Protocol

If your tracking information indicates that your package has been delivered but you have not received it, please contact our Customer Success team within 48 hours of the marked delivery date. We will immediately initiate a formal investigation with the shipping carrier.

Our investigation relies on GPS delivery data and carrier logs to determine the exact location where the package was scanned as delivered.

Resolution Scenarios

Postal/Carrier Errors

In cases where a package is lost in transit (no delivery scan) or misdelivered due to a documented carrier error, Lamaé Studios takes full responsibility for providing a replacement or store credit.

Once your order is with the courier, we rely on them to deliver it safely. Please ensure your shipping address is complete and correct when placing your order.

While we take every precaution, Lamaé Studios cannot be responsible for:
• Incorrect shipping information
• Shipment delays
• Lost, damaged, or stolen parcels

If you experience delivery issues, please contact the courier directly so they can assist you as quickly as possible.

Please note:
• If your order was shipped with free shipping and you return it, the original shipping cost will be deducted from your refund.
• If you paid for shipping, this amount is non-refundable and any additional charges incurred during shipment are the customer's responsibility.

Lost or Stolen Parcels
In the rare event that a parcel is lost or stolen, please contact the courier directly so they can open an investigation as quickly as possible.

We're unable to offer refunds or store credit for parcels marked as delivered while you were unavailable, away, or unable to receive them, so we kindly recommend arranging a safe delivery option or having someone available to accept your order.

Lamaé Studios reserves the right to request a signed affidavit or police report before processing replacements for high-value orders.
If you have any questions about your order, shipping, or anything else, don't hesitate to reach out tous: info@lamae-studios.com