Refund policy

At Lamaé Studios, we are committed to ensuring your complete satisfaction with every purchase. Should you find yourself less than delighted with your order, our seamless return and exchange policy is here to accommodate your needs.

Please Note:

• Items must be returned in their original condition: unworn, unaltered, unwashed, and with tags attached.
• Ensure caution when trying garments on, as returns will not be accepted if items have makeup stains, odors, or any marks.
• Original shipping fees are non-refundable.
• All issued store credits will not expire.

 

Refunds:

• Please be aware that we offer the full refund of returned items within 10 business days in UAE and up to 30 days for international orders.
• Refunds may incur a processing fee. We will communicate the potential fees via email, used for the transaction.

 

Pre Orders:

Returns:

• To initiate a return, please contact us at info@lamae-studios.com within 7 days of receiving your order, providing your order number and details.
• Ensure items are unused, in their original condition, and include all packaging materials.
• Securely pack the products and send them to the address provided by our customer service team. The customer covers return shipping costs.
• Following receipt and verification of the returned items, your refund will be processed. See refund section for details.

 

Exchanges:

• To exchange an item for a different size or color, contact us at info@lamae-studios.com within 7 days of receiving your order, including your order number and exchange details.
• Items should be unused, in their original state, and include all tags and packaging.
• Pack and ship items securely to the address given by our customer service. Shipping costs for exchanges are the customer’s responsibility.
• Upon receiving and verifying the items, we will process the exchange and dispatch the new items to you.
• All exchanges are bound to our existing inventory, pre order purchases might be excluded from exchange, due to the custom amount of stock produced, we will communicate the potential exchange process via email and on our social channels.

 

Refunds:

• Please be aware that we offer the full refund of returned items within 10 business days in UAE and up to 30 days for international orders.
• Refunds may incur a processing fee. We will communicate the potential fees via email, used for the transaction.

 

Important Notes:

• Returns or exchanges on personalized or custom-made items are not accepted.
• To process your returns or exchanges we need to receive the items within 30 days of shipping.
• Lamaé Studios reserves the right to refuse returns or exchanges that do not meet our specific policy criteria.
• Please allow up to 10 business days, excluding weekends and holidays, for processing returns or exchanges.

At Lamaé Studios, we are committed to ensuring your complete satisfaction with every purchase. Should you find yourself less than delighted with your order, our seamless return and exchange policy is here to accommodate your needs.

 

Please Note:

• Items must be returned in their original condition: unworn, unaltered, unwashed, and with tags attached.
• Ensure caution when trying garments on, as returns will not be accepted if items have makeup stains, odors, or any marks.
• Original shipping fees are non-refundable.
• All issued store credits will not expire.

 

Customer Responsibility for Accuracy

Ensuring the accuracy of the shipping and delivery address is the customer's responsibility. Lamaé Studios cannot provide reimbursement or free replacements for packages delivered to an incorrect address provided by the customer at the time of purchase.

 

Lost Package Investigation Protocol

If your tracking information indicates that your package has been delivered but you have not received it, please contact our Customer Success team within 48 hours of the marked delivery date. We will immediately initiate a formal investigation with the shipping carrier.

Our investigation relies on GPS delivery data and carrier logs to determine the exact location where the package was scanned as delivered.

 

Resolution Scenarios

Scenario	Investigation Finding	Resolution Policy
Carrier Error	GPS data confirms the package was delivered to an address different from the one provided by the customer.	Full Replacement: We will ship a replacement of your order at no additional cost. If the item is out of stock, a full refund or store credit will be issued.
Customer Address Error	GPS data confirms the package was delivered to the exact address provided by the customer, but the address was incorrect.	Case-by-Case Discount: While we cannot offer a free replacement, we may offer a one-time discount on a replacement order or store credit as a gesture of goodwill.
Verified Delivery	GPS data confirms delivery to the correct address, but the package is missing (e.g., potential theft after delivery).	Supportive Assistance: We will provide all necessary documentation for you to file a police report or a claim with your homeowners/renters insurance. Replacements/store credit in this scenario are at our discretion.

Postal/Carrier Errors

In cases where a package is lost in transit (no delivery scan) or misdelivered due to a documented carrier error, Lamaé Studios takes full responsibility for providing a replacement or Store Credit.

While we take every precaution, Lamaé Studios cannot be responsible for:
• Incorrect shipping information
• Shipment delays
• Lost, damaged, or stolen parcels

If you experience delivery issues, please contact the courier directly so they can assist you as quickly as possible.

Please note:
• If your order was shipped with free shipping and you return it, the original shipping cost will be deducted from your refund.
• If you paid for shipping, this amount is non-refundable and any additional charges incurred during shipment are the customer's responsibility.

Lost or Stolen Parcels
In the rare event that a parcel is lost or stolen, please contact the courier directly so they can open an investigation as quickly as possible.

We're unable to offer refunds or store credit for parcels marked as delivered while you were unavailable, away, or unable to receive them, so we kindly recommend arranging a safe delivery option or having someone available to accept your order.

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Lamaé Studios reserves the right to request a signed affidavit or police report before processing replacements for high-value orders.

For further assistance or inquiries, please reach out to our customer service team at info@lamae-studios.com or send us direct messages on our Instagram or TikTok accounts @lamaestudios. We value your trust and thank you for choosing Lamaé Studios.